FAQs & Shipping

What's your return policy?
Because of the nature of small businesses making unique artisan crafts, all sales are final. The exception is if there's been a clear and provable mistake from our part. Make sure you type your address and label info correctly before completing your order.

Which postal service do you use?
We use USPS as our standard shipper. 

​How do you make your crafts?
A talented artist creates the artwork manually, then we translate it into digital code that our in-house Laser Cutter and Engraver uses to to help create each unique piece. Lasers actually burn and vaporize the artwork on your craft, so It'll smell a bit like firewood when you get it. We do all of the painting, fnishing and detailing by hand. It's labor intensive but the finish result is both beautiful and highly durable.

Can you make me a Custom craft?
If you're looking for a fully custom project from scratch, reach out to us in the Contact Page. Be as descriptive as you can, and we'll get back to you to discuss design, inspiration and budget. 

If you're looking for one of our existing items in a different color or finish, we might be able to accommodate the order for a small fee.