Terms & Conditions

Lead Time
Our usual lead time is 10 business days or less for most orders. However, if your order is large or requires extensive work we'll let you know how much time we need.

Craft Variance
All wood products have slight variances and we’ll do our absolute best to provide consistent work. The colors displayed in a screen or monitor will inevitably vary from the real, physical craft. Be aware that there may be a slight variance in that sense.

Erroneous Address
You as the client are responsible for providing us with the correct address in written form, and will be held responsible for additional shipping costs if the carrier returns the package for a faulty address. Please double-check any special details in your address (gate code, secret password, etc).

Return Policy
Because of the nature of our small business making custom artisan crafts, all sales are final. The only exception is if there's been a clear mistake from Hexagon Laser. In those cases we will correct our mistakes as soon as possible.

​Use & Care

Although our crafts can withstand some direct exposure to the elements, we recommend interior use unless otherwise specified. Clean gently with a damp non-residue cloth with water only. Avoid submerging any craft products in water.